Johnston City-based Customer Experience Associate Opening | Hiring

Johnston City Role Highlights

Position: Customer Experience Associate (Based in Johnston City) Employer: Nordstrom (Hiring in Johnston City) Location: Johnston City, IL Status: New Johnston City listing (actively interviewing). Career Level: Junior / Trainee.

Salary: $19-$23/Hour (approx. $44.3k/Year) Benefits: Eligible team members receive standard benefits. Impactful work with supportive local leadership.

Position Scope

This role centers on your professional skills within the Retail Operations space in Johnston City.

• This Johnston City-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Nordstrom team in Johnston City, IL is growing.
• Benefit from working in Johnston City, a key hub for the Retail Operations industry.

Curate the Premier Luxury Experience

About Nordstrom

We believe that exceptional service defines the modern luxury retail experience. Nordstrom is renowned for going above and beyond to make customers feel special, combining high-end fashion with unmatched hospitality. The Customer Experience Associate is the vital link that ensures every touchpoint—from digital order pickup to in-store returns—is seamless. When you join our family, you are stepping into a dynamic, fast-paced retail environment where your positivity creates memorable shopping trips.

Job Summary

We are actively seeking friendly, reliable, and empathetic individuals to join our frontline support team. As a Customer Experience Associate, you will be the welcoming face of the store's Service Experience desk. You will be entrusted with mastering the omnichannel fulfillment process and the return operations. You will serve as an overarching service ambassador, delivering the signature joy and efficiency that sets us apart in the luxury retail industry. This is a highly active role perfect for those who love variety in their workday.

Comprehensive Responsibilities

• Omnichannel Delivery: Retrieve and package online orders beautifully, handing them off to guests in-store or running them out for Curbside Pickup with incredible speed and a friendly greeting.
• Guest Solutions: Utilize rigorous training to respond to guest inquiries at the service desk, processing complex returns and exchanges with empathy and zero hassle.
• Style Support: Assist the sales floor during peak rushes by directing customers to specific designer brands, locating sizes, or helping clear fitting rooms.
• Vibe Management: Keep the front-of-store and service desk areas immaculate, ensuring the environment is always welcoming, chic, and safe.

Industry-Leading Benefits & Salary

We ensure our frontline team members are supported from day one:

• Salary: Competitive starting pay of $17.00 to $21.00 per hour based on previous customer service experience.
• Exclusive Discounts: Enjoy a permanent, generous employee discount across Nordstrom and Nordstrom Rack to support your fashion goals.
• Career Growth: Clear pathways to becoming a commissioned Personal Stylist or Department Manager.
• Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members.

Requirements & Qualifications

• Must be at least 18 years of age upon application.
• No prior high-end retail experience required—we provide extensive hospitality training.
• Must possess an incredibly friendly, outgoing personality, high emotional intelligence, and a genuine desire to help people.
• Ability to stand for extended periods, walk briskly for order deliveries, and comfortably lift up to 30 pounds.